Welcome, Sign in or register
Members Area []
Username
Password
Categories []


Frequently Asked Questions

FAQ

Frequently Asked Questions

Can I edit my listings after I have posted them?
Can I make multiple dress listings?
Do I have to set up an account to use PromGround?
Does PromGround facilitate payment or make shipping arrangements between the buyer and seller?
Does it cost anything to use this site?
How long will my dress be listed?
How many images can I upload?
How will I be contacted by interested buyers?
Is PromGround.com involved in any transaction?
What do I do once I sell my dress? How do I remove my listing?
What if I can't find my confirmation code from when I listed my dress?
What if I don't see my city on the website?
Why would I want to buy a used wedding or special occasion dress?

Is all of the merchandise on PromGround.com used merchandise?

Will PromGround buy my dress?



Q: Can I edit my listings after I have posted them?

If you decide you would like, or need, to edit your listing:

1. Go to your Member Area

2. Under the Selling section: Click on Open Auctions

3. Find the auction you wish to edit.

4. Under the Options heading

5. Click on the edit auction

6. Edit your auction as desired

7. When you are finished click proceed

8. You have now saved the changes.



Q: Can I make multiple dress listings?

Yes, you can make multiple dress listings. Each time you are contacted about a specific dress a link to the dress listing that is being inquired about will be found in the email inquiry so that you know which of your listings is being inquired about. You may list up to 25 items at a time without any listing fees.



Q: Do I have to set up an account to use PromGround?

No, you can simply create a dress listing with your email address and that's it. You will be contacted by email from any interested buyers. Your email address will always remain confidential. We will never give your email or contact information to anyone



Q: Does PromGround facilitate payment or make shipping arrangements between the buyer and seller?

No, those details are entirely up to the buyer and seller for each transaction. Remember, it's never a good idea to accept wire transfers, money orders or cashier's checks. We strongly recommend Paypal due to it’s protective features for both the buyer and the seller.



Q: Does it cost anything to use this site?

It's absolutely Free to use this website. You may list up to 25 items without a fee. After 25 items we consider you a professional seller and require you to maintain a store. There is a sliding fee scale for stores based upon their size. As a seller you will incur fees based upon a percentage of your selling price plus the processing fees for the cost of transacting the sale.



Q: How long will my dress be listed?

This one is up to you! You can choose to list your item once for our standard two week listing or have your item auto relist 15 times for 15 additional 2 week increments.



Q: How many images can I upload?

PromGround.com allows you to be able to upload up to 10 images per listing.



Q: How will I be contacted by interested buyers?

PromGround will forward you any emails directed to you from interested buyers. Your email address will never be made public. Be sure that our emails aren't tagged as spam by your email account & check your email often so that you can respond to buyers.



Q: Is PromGround.com involved in any transaction?

PromGround.com has it’s own store on PromGround and is involved in transactions from our store when buying or (similar to Amazon). We also promote and encourage sellers to list their own products and create their own stores on PromGround: We are the website that helps make it all happen!



Q: What do I do once I sell my dress? How do I remove my listing?

After your dress sells it will be watermarked as sold and after 30 days will drop from the listing section of our site. You'll receive a confirmation in your Member Area received messages as well as being able to see the new, modified sold listing.



Q: What if I can't find my listing from when I sold my merchandise?

No problem, send us an email and be sure to include your email address and we will look into it.



Q: What if I don't see my city on the website?

As PromGround.com continues to grow we keep adding new cities, however we suggest that you let us know by "suggesting a city" and that you list your dress in the next closest city for now. You can enter your specific location when listing your merchandise.



Q: What if I don't see the Designer of my merchandise on the website?

As PromGround.com continues to grow we keep adding new Designers and Manufacturers, however we suggest that you let us know by "suggesting a Designer" and that you list your merchandise using the Designers name in the title for now. You can enter your specific Designer information when listing your merchandise.

Q: Why would I want to buy a used wedding or special occasion dress?

At PromGround you can find a gorgeous, briefly-worn dress for hundreds or even thousands less than you would pay for a new dress. And while you're saving money, you're also reducing your environmental impact by re-using a pre-owned dress.

Q: Is all of the merchandise on PromGround.com used merchandise?

At PromGround you can find both new and used merchandise.



Q: Will PromGround buy my dress?

No, PromGround.com is designed to facilitate the buying and selling of dresses from private parties. We don't actually buy or sell any used dresses. We are however more than happy to help you sell your dress by listing it on our site.